Privacy Policy


Welcome to Arca Properties' booking platform (“the Platform” or “Us/We”). Our service enables guests and tenants to book or reserve properties and rooms online ("the Service").

This privacy policy (“the Policy”) details our practices relating to your personal information's collection, storage, usage, and disclosure in connection with the Service. Your decision to provide your personal data is voluntary but necessary for you to use the Service. As data controllers, we are responsible for the data you submit or provide through the Service.

Additional policies or codes of conduct may also apply to your use of the Service. For any queries, please contact us.

Collection of Personal Information

When you make an enquiry, request customer service, or register an account, you provide your name, address, phone number, and email address. For payments, we collect your credit or debit card information through a payment processor.

Cookies and similar technologies help us gather information on our website and via email. Your IP address is also collected from your internet service provider. Your bank details may be required in specific circumstances.

Use and Disclosure of Collected Information

We may share your data with third-party service providers to provide and support the Service:

  • Communicating with you about the Service or your requests.

  • Enhancing the Service's security and safety, for example, investigating suspicious activity or violations of terms or policies.

  • Developing new tools, products, or services within the Service.

  • Improving the overall operation of the Service by associating activity across different devices operated by the same individual.

  • Identifying and rectifying bugs.

  • Conducting data and system analytics, including research to improve the Service.

  • Complying with any applicable laws, assisting law enforcement agencies, and competent authorities, if necessary or justified.

Your Data Rights

Your rights concerning your personal data include:

  • The right to request a copy of your personal data.

  • The right to request correction of your personal data if it's inaccurate or outdated.

  • The right to request deletion of your personal data when it's no longer necessary for its retention.

  • The right to withdraw any consent to personal data processing at any time.

  • The right to request your personal data in a portable format to pass onto another data controller (where the processing is based on consent or contract).

  • The right to request a restriction on further data processing in case of a dispute about the accuracy or processing of your personal data.

  • The right to object to the processing of personal data, in case data processing is based on legitimate interest and/or direct marketing.

Please contact us directly for access, modification, export, or deletion of your personal information if you cannot do so using the provided tools in the Service.

GDPR Notice

As data controllers, we comply with the EU General Data Protection Regulation (GDPR) 2016/679, dated April 27th, 2016.

Legal Basis for Collecting Personal Data

We collect personal data based on consent and fulfil our contractual obligations. When it is of legitimate interest, and privacy interests do not override this interest, we may also use personal data.

Data Retention

We retain personally identifiable information as long as necessary for the purposes outlined above.

Children's Privacy

Our Service is for people 18 years of age or older. We don't intentionally collect information about children under 18 years of age.


Cookies are used for various purposes, such as collecting statistical information about your use of the Service. You can block or delete cookies through your browser’s settings or use our website's option to block marketing cookies. However, disabling cookies may impact your user experience on the Service.

Changes to the Privacy Policy

We may update this Policy from time to time. We'll notify you of changes through the Service's interface, and your continued use of the Service constitutes your consent to the amended Policy. If you disagree with the changes, we may terminate your account and block your access to the Service 30 days after you decline to accept the revised Policy.

In case of legal requirement or necessity, immediate changes to this Policy may be introduced. The latest version of the Policy and its effective date will always be accessible on the Service.

Contact Us

For any questions about this Privacy Policy, please contact us at